- Provide timely and effective administrative support to a contract or sales team, unit, or department.
- Responsible for the day-to-day operations and supervision of a team
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
- Draft contract or sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
- Make standard calculations to accurately compile and report statistics.
- Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commissions and expense records; and to generate contract or sales reports and statistics.
- Maintain/track open service jobs, order parts and/or outside services, coordinate with vendors for orders
- Process all system and hard copy documentation for all WIP orders, open lps tickets for expediting, pricing, etc.
- Follow up with Sandvik internally as required to satisfy the requirements of WIP
- Enter technician labor in the system
- Provide monthly reports for team and customers EQ / IT
- Open/maintain branches in the system, maintain/create technicians in the system
- Train/Assist coworkers in the system when issues arise, and they need assistance
- Assist co-workers with getting access to System tasks
- Produce reports of in process, backlog and future jobs
- Plan, direct, supervise, and evaluates work flow
- Coordinate work activities to achieve the volume expected to meet operational requirements
- Recognize and recommend operational improvements
- Responsible for the day-to-day application of organizational policies and procedures
- May monitor performance of staff members per established monitoring standards
- May make hiring decisions and conduct performance appraisals
- FP 2 Mechanical or administration
- 3 - 4 years of experience in contract management support or sales support role.
- Strong alignment with Sandvik Core values
- SAP or similar experience
- Communication Skills
- Attention to Detail
- Good knowledge of excel
- Good level of English and Spanish written and spoken
Customer Service Manager SMR - San Fernando de Henares, España - Sandvik
hace 3 semanas
Descripción
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global provider of equipment and tools, services and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling, and material handling.
Sandvik is a global high-tech engineering group providing solutions that improve productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The group has approximately 44,000 employees in more than 150 countries.
Our offer covers the entire customer value chain and is based on extensive investments in research and development (R&D), customer insights and a deep understanding of industrial processes and digital solutions.
We are currently looking for a Customer Service Manager based in our work center in San Fernando de Henares, Madrid, reporting directly to Sales Manager.
JOB PURPOSE
MAIN RESPONSIBILITIES
PROFILE REQUIRED