Warranty Specialist - Madrid, España - BYD EUROPE

Descripción

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About The Role

The Warranty Claim Specialist is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class and high efficiency warranty operation.

Responsibilities

To conduct timely warranty report verification and warranty reimbursement according to warranty operation management policy.

Warranty information collection and data analysis with report.

Warranty operation inquiry and policy explanation with service partners.

Abnormal warranty inspection and conduct regular warranty audit, continuously improve warranty business.

Warranty parts management, audit of the warranty parts discards as useless.

Assist to special event follow up, material verification, warranty report verification and other related process.

Organize and carry out onsite training for warranty business and training in accordance with relevant stakeholders.

Other work assigned from line manager.

Your Profile

Bachelor's degree or higher.

Very good written and verbal communication skills in Spanish and English language. Other European languages, will be considered an advantage.

Strong cross culture communication skills and cross-function coordination ability.

Ability to work under pressure and to strict deadlines in a dynamic environment.

NEV Technical background is preferable.

We Offer

Performance and experience-based competitive remuneration.

Department & company-wide teambuilding events.

An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team