Customer Service Engineer - Barcelona, España - Dnv Germany Holding Gmbh

Descripción

AboutEnergy Systems
We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital.

We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry.

Join us as a Customer Service Engineer. Together we can drive a greener tomorrow
What to expect?

As a Customer Service Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.

Your main responsibilities will be:

Managing the requests sent by customers about Networking, Dataloggers, Device Communications, Technical assistance through emails and calls (Technical Assistance Support), Project modifications based on customer needs, Creation and modification of electrical and single line diagram (AutoCAD), Managing internal documentation, Set-up of GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon), Detect errors and support the improvement of QUALITY.

Our benefits package is specifically designed to support your physical, financial and social well-being:

Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
Receive guidance from colleagues through coaching, mentoring and participating in international networks.
Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
Be part of a world growing and renowned organization with origins dating back to 1864.

Other than that you can expect:

Medical SchemeCommuting AllowanceLife InsurancePension PlanKindergarten Allowance40 hours per week with a flexible scheduleHome working allowance (up to 2 days per week)23 days of annual leaveEmployee Referral scheme.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion.

Diversity is fundamental to our culture and we invite you to be part of this diversity.
Which skills to bring?
To thrive and succeed, we expect you to have:

Education degree in IT Systems Management, Electronics Engineering, Telecommunications or similar,2-3 years' experience providing support to customers on technical matters, gained through roles in Help desk, Customer Success, Technical Support or dealing with customers,Ability to write technical reports and clearly communicate with customers after performing troubleshooting and support actions in Renewable Energy plants,Good level both of Spanish and English language (written and spoken).

And if you've got these in your back pocket, consider it a bonus:

Knowledge in renewable energies (mainly Solar, Wind and Storage),Proven experience working on communication networks and dataloggers,Industrial communication protocols,Knowledge of Linux operating system.

As a person, you thrive as a team player, adept at collaborating seamlessly with cross-functional teams. You are proactive with a self-learning attitude. Your strong organizational and planning skills empower you to effectively prioritize tasks.

Furthermore, your exceptional customer-facing abilities encompass effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

#J-18808-Ljbffr