Consular Officer - Palma, España - Foreign, Commonwealth & Development Office

Descripción

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. Job Category Foreign, Commonwealth and Development Office (Consular Roles) Job Subcategory Consular Job Description (Roles and Responsibilities)

The British Embassy in Spain is part of a global network representing British political, economic and consular interests overseas and is now recruiting for a Consular Officer position in Palma, Balearic Islands.

With around 400,000 British residents and more than 17.5 million British tourists annually, Spain is the Foreign, Commonwealth and Development Office's busiest consular operation globally.
The selected candidate will be based in Palma and will support consular service delivery in Mallorca, as well as provide remote support to consular teams across Spain.

Full induction and training will be provided to the successful candidate.

Roles and Responsibilities:

• Deliver first class consular assistance to vulnerable British people with a high volume of often complex casework including hospitalisations, deaths, detentions and cases of rape or sexual assault. Examples of the support required may include:
- Visiting patients and providing emotional support to families in cases of serious hospitalisation.
- Providing empathetic advice and support to bereaved families, including in cases of murder, suicide or violent/accidental deaths, accompanying to the funeral director/mortuary as required.
- Providing advice to detainees and visiting prisoners.
- Accompanying victims of rape or sexual assault to court, police or hospital.

• Liaise with local Spanish stakeholders, such as funeral directors, police, courts and social services, as well as town halls and charities.

• Support the delivery of the Spain prevention strategy. Activities may include engaging with a variety of local stakeholders and assisting in the evaluation of prevention activity at post.

• Assist in the preparation/response to possible crisis situations involving large numbers of UK nationals, such as forest fires, flooding, large scale accidents etc.

• Provide office support as required, including issuing Emergency Travel Documents for UK nationals, dealing with customer enquiries and organising events/meetings as needed.

• IT Support work at post – manage any IT tasks in conjunction with the IT Help Desk and Madrid IT Support team

Essential qualifications, skills and experience
• Excellent communication and customer service skills, including a proven ability to support customers in traumatic or difficult circumstances.

• Excellent interpersonal skills, ability to work collaboratively and flexibly with colleagues in Spain, Wider Europe Network and the UK.

• Ability to liaise with and manage external stakeholder relationships.

• Attention to detail, strong analytical perspective and problem solving skills.

• Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills.

• Fluency in both English and Spanish (a minimum of C1 level).

• Good IT skills (use of Outlook, Microsoft suite, Word and Excel essential).

• Key qualities are flexibility, empathy and resilience.

• Based in Palma. Desirable qualifications, skills and experience

University degree.

Experience in a social work or welfare support setting.

Knowledge of the tourist industry in the Balearic Islands.

An understanding of the issues that British nationals in Spain may face, both visitors and residents.

Full driving licence and ability to drive in Spain

Required behaviours Changing and Improving, Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service Application deadline 19 May 2024 Grade Administrative Officer (AO) Type of Position Full-time, Permanent Working hours per week 37.5 Region Europe, Eastern Europe & Central Asia Country/Territory Spain Location (City) Palma de Mallorca Type of Post British Consulate Number of vacancies 1 Salary Currency EUR Salary 33,043.38 Start Date 27 May 2024 Other benefits and conditions of employment

Please be advised that Consular positions at the FCDO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.

This is a full-time for a permanent contract at AO grade level. Normal working hours are 37.5 per week.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.