Client Advisor Barcelona - Fendi

    Fendi
    Fendi Barcelona

    hace 14 horas

    Descripción

    Mission

    As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

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    Main Responsibilities

    Sales Performance

    • Lead individual sales and achieve performance target and KPI
    • Engage in upselling, cross selling and multiple selling for all product categories

    Client Management

    • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
    • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

    Store Operations

    • Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

    Store Management

    • Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

    Profile

    • 2-5 years' experience in Fashion/Luxury Sale
    • Bachelor's Degree or equivalent is preferred
    • Manages xqysrnh own image standards on a high level
    • Strong selling and communication skills are necessary
    • Excellent relationships skills
    • Organization, professionalism, self-confidence
    • Strong customer service skills
    • Computer skills and Retail management system knowledge
    • Goal oriented approach, multitasking
    • Strong knowledge and/or interest for Fashion/Luxury Industry
    • Fluent English
    • Fluent Arabic

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