- On-site support for IntelliSpace Cardiovascular product in a multi-site installation covering a whole region of Spain.
- Restore customer operations in the fastest possible time.
- Work with Health Care Information Technology Products: IntelliSpace Cardiovascular + TOMTEC + XperIM
- Troubleshoot IT solutions at any level (HW, SW, Database and Network).
- Escalation to Problem Management keeping the Incidents technical responsibility during escalation phase.
- Participate to the definition and be the owner of the action plan needed for the technical resolution.
- Work cooperatively with other technical teams to provide tools and processes to help preventing common problems.
- Monitor incoming case volumes and react to incident trends and critical issues by working with the management to develop a resolution plan.
- Ensure respect of SLAs.
- Participate to 24/7 on call support program/service
- Technical education at the university level or similar (Masters / Bachelor's degree, in medical technology or IT).
- Customer orientation, stress-resistance, great communication and team-working skills.
- Good level of English is required.
- Good knowledge in Healthcare Informatics is required.
- Experience and knowledge of technical support.
- Experience, interest and knowledge of databases and network management are preferred.
- Work experience as an engineer in medical technology or similarenvironment is preferred.
- You should have knowledge of data networks (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (Windows OS, VMWare, Hyper V, SQL Server).
- Driving license is required.
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Field Service Technician - Bilbao, Vizcaya, España - Philips Iberica SAU
Descripción
Job Title
Field Service TechnicianJob Description
Job title:
Field Service Technician.
You will be a part of Cardiovascular Informatics Support Team by offering our customers' solutions that include high-tech medical equipment and a best-in-class customer experience. We are a committed team that works hard together for our customers and likes the opportunities and challenges within Healthcare IT Support.
You will be assigned to work on-site, with direct interaction with our customers (IT & Clinical Roles)
Your role:
You're the right fit if you have:
Please submit CV in English
About Philips
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