Nb Emea Customer Service Agent with French + - Barcelona, España - CPM International

CPM International

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Our Client:

New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.

Each international team member plays an important part in supporting the company to share these values with our customers worldwide.

We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What will you be doing?:

Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
Developing a sound understanding of the products and services offered by our client
Becoming an expert on all things New Balance
Embrace our company values and act as a brand ambassador

Requirements:

What skills & experience will you bring to us?:

A fluent level of French with exceptional grammar and spelling skills
High level of English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving

Benefits

What do we offer?:

Start date: May, 27th
Contract: Temporary 5 months (1month probation period)
Full time: (20 hours/week)
Working days/Hours: Monday to Friday from 4pm to 8pm
Salary: €9435 gross per year
Incentives: Top performance incentives
Holidays: 24 calendar days per year
Paid bank holidays + 1 extra day in lieu
Hybrid work model: 3 days per month at the office / training / rest from home
Training: 7 days from 10am to 7pm (first 5 days at the office)
Office location: Barcelona (La Sagrera)

Other Benefits:

Bestinclass people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment

Employee Assistance Program

Free, confidential, and impartial guidance and support
Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
New Balance online discounts 30% off
Option to signup for Discounted Private Health Insurance

Referral Program

Bring a friend and get a referral bonus.
Access to LinkedIn specialised training & courses.

Who we are:

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

**#wecare#wearecurious#weachievetogether