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- Manage all after-sales activities, ensuring efficient service delivery.
- Develop and improve our after-sales platform to enhance customer satisfaction.
- Oversee the invoicing and reporting processes to maintain transparency and accuracy.
- Conduct tests and manage registration procedures with TSO (REN) and the market operator (OMIE).
- Provide exceptional customer service and support the implementation of regulatory changes.
- Optimize processes to enhance efficiency and effectiveness.
- Degree in Engineering or Economics with at least 2 years of experience in similar roles.
- Expertise in energy markets, renewable energy, and electric markets regulation in Portugal.
- Advanced/native proficiency in Portuguese.
- Strong problem-solving skills and proficiency in computer usage, including SCADA systems.
- A proactive attitude focused on customer needs and a knack for optimizing processes.
RTM Analyst After Sales - Madrid, España - Axpo
Descripción
Workload: 100%
Join Axpo Group as a RTM Analyst, where you will be pivotal in enhancing our after-sales services. This role is suited for a dynamic professional eager to drive our energy management solutions to new heights, particularly in the renewable energy sector. You will act as a key player in our route-to-market activities, ensuring seamless, effective service that aligns with both regulatory standards and client expectations.
What you will do:
What you bring & who you are: