Graduate Print Solutions Technical Consultant with - España - Hewlett Packard

Hewlett Packard

Empresa verificada

España

hace 2 días

Publicado por:

Isabel García

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Descripción

The Infocenter Presales Technical Consultants (or "TC" in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.

Responsibilities

Provide technical recommendations, direction and guidance on HP Print value products, solutions and services. This includes Multifunction Printers, iMPS, HP Access Control, HP Advance, Web JetAdmin, HP JetAdvantage Security Manager, HP Secure Print, HP Insights, and other HP solutions.
Answer and track technical questions from partners.
Raise and manage technical escalations on questions and technical issues which cannot be solved within the Infocenter Technical Consultants team.
Present the advantages of HP's Print products and solutions.
Help partners and HP channel team to respond to customers' requests for information, proposal and Quote.
Lead HP to win Managed Print Services deals by assisting Channel Partners with Presales inquiries
Pass on partners' feedback to relevant organizations (Category, iMPS and Solutions teams) at HP.
Deliver presentations and demonstrations of HP Printing Solutions in the Customer Experience Center in Barcelona.
Maintain the quality of the service and the total customer experience (TCE).
Maintain and manage a competitive and appropriate level of technical and professional competence.
Support partners on the status of technical and environmental regulations

Knowledge/Skills Required

Native speaker in Italian and very good written and verbal communication skills in English.
Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field.
Fundemental knowledge on networking technologies, information technologies
Familiar with IT hardware, operating systems, software concepts
Has good analytical, organizational and team skills
Interest on software solutions, operating systems
Works on problems and projects and is detail oriented
Demonstrates ability to stay focused on goals and objectives
Is selfmotivated and shows an ability to operate with mínimal tactical direction
Troubleshooting and problem solving skills
Motivated to search out knowledge and continuously learn.

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