Level 1 - Barcelona, España - Contrac Europe

Descripción

Contrac IT Services is a division of Contrac, a UK based IT company that has been established for almost 50 years.

We're currently seeking a Service Desk Support member in Barcelona to join our growing team, providing top-notch support to IT users across Europe.

As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers.

With 12-hour shifts on a 4-day on, 4-day off basis, you'll have plenty of time to recharge and pursue your interests outside of work.

And with onboarding and the first month being Monday to Friday, 9 AM to 5 PM, you will have the opportunity to settle and be comfortable in the new role.

With Contrac, you will have the chance to work with a global team and be part of a multi-functional Service business, but you will also have endless opportunities for personal development and career growth.

• Prioritising and categorising inquiries
• Respond to customer support requests by following the agreed procedures and/or using available information resources and advise user on appropriate action
• Provide onsite support with the help of our remote servers/network engineers (when required by onsite incidents, works)
• Analysis and prioritisation of Incidents/Service Requests in alignment with the user/customer SLA
• Dispatch Incidents/Service Request to the 3rd parties support teams and follow them up on behalf of the affected user
• As part of a global support team, ensuring compliance to Information Security guidelines and regulations

• Fluent English and Spanish language skills are mandatory, spoken and written
• Good knowledge of PC hardware and software
• Windows OS (7 and above), Windows advanced troubleshooting
• MS Office and O365 administration and support for businesses
• Active Directory knowledge or experience
• 1 year of experience working in a similar service desk role is desirable
• Enthusiasm for continuous learning and interest in the latest technologies

• Ability to communicate clearly and professionally
• High customer orientation and emphasis
• Methodical and structural working approach
• Active listening
• Analytical skills and problemsolving skills
• Quality orientation and solving problems sustainable
• Team player
• Driving license

• A new and challenging work experience
• Hybrid working environment
• You are part of an international network with sustainable growth acting in a local team
• Personal development opportunities
• You'll be exposed to a global team and worldwide culture
• Career growth and development
• Multifunctional Service business with complex roles and the mission to continuously
• Young IT team with a lot of experience and a lot of future growth projects ahead