Business Excellence Solution Owner - Barcelona, España - ADP

ADP

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Position Description

Solution Manager

Position Summary

The primary focus of this role is to promote the engagement / adoption of strategic tools within Business and to provide thought leadership in strategic projects to improve overall associate, partner and client experience.

The Solution Manager is involved throughout the solution life cycle taking a lead on gathering business requirements, to define priorities and to ensure solution are delivered along with facilitating communication across multiple product and business teams, with deep knowledge and expertise on the solution.

In order to provide the best solution for the business and end user, it is required to have a strong understanding of the business processes across functions areas to review requirements and evaluate options and solutions proposed.

This role will have high visibility with executive management and requires mature leadership skills as well as strong change management skills.

Essential Responsibilities

Elicit and document business requirements and define priorities is defined working closely with business stakeholders
Create, maintain and deploy required document related to the solution owned
Obtain delivery timelines on system enhancements from the respective product owners and ensure same is delivered in time / to achieve business objectives
Collaborate regularly with multiple product groups on tool roadmap and to share best practices on process / tools usage with business
Ensure interdependencies between solution and project rollouts are managed to meet business needs along with aligning with the solution architect
Participates in Global Strategic Projects to define and design new solution and technology implementation
Facilitate communication among various product and business groups as necessary on strategic projects and coordinate product enhancement to build the solution roadmap for ongoing improvements
Be an expert in the solutions and to increase business engagement / adoption of the tool to overall improve associate and client experience
Perform trend analysis on support request and work closely with business champions to find improvement opportunities
Represent ADP Celergo Streamline in the respective product forums and to facilitate requirements between various product teams / Business champions
Performs other related duties as assigned

Critical Skills

Must be able to work well under pressure and have a strong understanding of the business process management and demonstrated achievements
Proven ability to drive decisions and actions among diverse groups to achieve goals, including conflict resolution
Demonstrated ability in coordinating multiple projects of varying complexities and scope is highly desired
Able to adapt style to different working environments, situations and cultures
Excellent planning and organizational skills with strong interpersonal communication skills
Highenergy, selfstarter; able to take the initiative with mínimal guidance and be comfortable working both as an individual and as part of a team.
Must be a creative thinker, able to identify solutions and options that have not previously been considered and have the skills to turn vision in to execution.
Must possess a cando, winning attitude, the highest level of integrity, and the ability to inspire confidence with an open, trustworthy, and engaging style

Education and Certification Requirement

Bachelor's Degree or Equivalent in Education & Experience

Experience

Technical background is a plus
Multinational experience working in a fastpaced, team environment and under pressure of deadlines
Experience working across several lines of business (operations, service, etc.) and matrix organization

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.