Head of Gkc and Coe in Te Team - Madrid, España - SWIFT Financial Messaging Services

Descripción

About the Role

Provide expert technical pre-sales, implementation and project management support for achieving sales objectives, working in close collaboration with senior commercial managers/key account managers.

Demonstrate the business value of SWIFT products and services to key/major customers, create new solutions to their technology requirements and support their implementation.

Develop plans for and manage the roll-out of new products/services/solutions from the technology and implementation perspective. To be the technical and product authority within sales teams. Lead team of pre-sales technical experts.

Education

Bachelors degree or equivalent experience

Experience

At least 10 years of experience in a similar position in the same area, of which 1 year within the SWIFT environment and with customer interaction and exposure

Domains

Key Responsibilities

• Perform product demonstrations. Demonstrate value of SWIFT technology solutions versus alternatives. Present SWIFT roadmaps at customer sites, working closely with sales. Produce and deliver high quality pre-sales presentations. Validate technical feasibility and estimates of the proposed solutions thereby guaranteeing solution sale. Define customer prototypes when necessary. Present SWIFT products and technology solutions at customer events and industry events.
• Meet with the customer to identify higher level needs and requirements and to obtain approval on proposed solutions for the most complex/risk projects ensuring effectiveness in meeting customers needs. Assist with technical responses to customer RFIs and RFPs. Validate technical feasibility and estimates of proposed solutions thereby guaranteeing solution sale. Maintain advanced knowledge of architecture/design technologies, integration and future industry trends. Provide resiliency and security advice. Overcome objections of a technical nature. Being able to convert business process flows into a technical architecture leveraging all the SWIFT attributes, messaging, standards and interface software.
• Define/Negotiate business requirements with the stakeholders and translate those into a Project Plan with full involvement of the project team

Analyse detail system factors:

input/output requirements; information flow; technical requirements; resources needed and select the appropriate SWIFT products and services to build a customer proposal.

Interpret customer internal proposals and project documents to ensure take-up of SWIFTNet products and services.

Direct the detailed planning of development projects including analyse input/output requirements, information flow, technical requirements, resources needed, and select between alternative systems solutions in order to make a proposal to the customer.

Initate and lead development of complex prototypes.

• Monitor, maintain and report to team, customers and project office on the project status on a continual basis and for the duration of the project. Re-validation of the business requirements definitions of a project. Ensure the project stays on track by pro-actively controlling actual status of cost, schedule, quality, resources versus plans and by taking corrective action for issues under his/her direct control. Review status of all regional projects on a regular basis, escalating all exceptions.
• Assist with the ordering, provisioning and software license procedures. Assist with preparation for installation and integration activities. Ensure a smooth handover to Customer services.
• Build and develop working relationships with customer senior technology management. Meet customer on a regular basis for projects updates. Where applicable, support the Key Client Sales Manager on all SWIFTNet technical issues; attend monthly Key Client update conference call meeting; and attend participate in annual Key Client Review.
• Analyze customer escalated problems, develop and propose solutions to customer senior management. May lead and validate technical feasibility and estimates of the proposed solutions, by working closely with internal divisions at senior levels, thereby guaranteeing operational success of the project.
• Analyze customer escalated problems, develop and propose solutions to customer senior management. May lead and validate technical feasibility and estimates of the proposed solutions, by working closely with internal divisions at senior levels, thereby guaranteeing operational success of the project.
• In line with team objectives, support regional teams by defining processes, transferring knowledge for the SWIFT platform as well as SWIFT Solutions.

Competency Profile

• Takes Accountab. for Delivering Results

Makes and takes accountability for significant decisions and actions on operational/tactical issues; takes initiative to deliver results under conditions of pressure, adversity and uncertainty with full understanding of potential risks.

• Demonstrates Operational Excellence

Defines, im