CRM Manager - Madrid, España - Set Europa

Set Europa

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Overview & Responsibilities
The CRM Manager Strategy is a pivotal role in delivering a best-in-class.

This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, I.T.

and business operations, as well as compliance and technology to uncover business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities.

Overall technical responsibility for the CRM platform, including API integrations, monitoring/maintaining security profiles and system configuration.
Develop a prioritized backlog of architectural/platform requirements as part of the CRM platform vision & architectural roadmap.
Provide technical recommendations for the business needs backed by comparative analysis of technical solution options.
Research & recommend various technologies & solutions to achieve desired business outcomes.
Team with the company's Marketing Automation administration to ensure integration between Microsoft Dynamics CRM and the marketing software platform for technical, data & process effectiveness. Ensuring that Dynamics CRM meets the requirements of global & regional marketing.
Ensures compliance with all established architecture standards, as well as follows the systems development life cycle and project management life cycle processes
Document and manage future requirements, translating business requirements into functional specifications for use in additional phases of CRM implementation, aligning with Microsoft Dynamics CRM release schedule and interfacing technologies.
Understand, interpret, and diagnose technical & operational problems, troubleshooting of performance and operational issues within the Dynamics CRM ecosystem. Perform rootcause analysis & problem escalation internally and with supplier resources.
Collaborate with Microsoft customer success management and technical support services to escalate technical/functional issues. Manage the escalation process internally to ensure effective communication and problem resolution.
Assist Head of Sales & Marketing Operations, in developing & implementing operational best practices and processes.
Helping to onboard, train, support, and mentor CRM users around the company
Takes responsibility for meeting goals, objectives, obligations, and solving problems
Achieve quarterly and annual objective targets.
Bachelor's degree in Business Management, Computer Science or closely related field or equivalent experience.
Microsoft Dynamics CRM certifications
7+ years supporting and/or implementing Microsoft Dynamics CRM, ideally within a B2B enterprise sales & marketing organization.
3+ years of management experience. Good experience leads the teams and collaboration groups.
Proven track record of evaluating business and technology needs and translating that understanding into configuration of CRM and/or technical specifications for custom development
Experience of overseeing
Managing own time and meeting strict deadlines.
Process orientated, with excellent problemsolving skills and technical aptitude.
English language, ideally to B2 or higher, to facilitate business and technical level discussion with globally distributed teams.
Ability to take a senior role on complex projects
Aptitude to work seamlessly within a team, as well as manage individual tasks.
Ability to quickly learn by selfteaching techniques, without significant instruction.
Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.
Proficient in MS Office Suite including Excel, Word, Power Point and Outlook
Outstanding listening, analytical, organizational and time management.
Keen understanding of core CRM principles, knowledge of the prospect & customer lifecycle.
Familiarity with relational databases, Master Data Management (MDM) and related concepts.
Experience in creating system views, entity management, security management, user management, and solution migration for MS Dynamics 2013/2015/365.