Major Incident Manager - Madrid, España - Talent Hackers

Talent Hackers

Empresa verificada

Madrid, España

hace 4 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Requirements:

Detailed understanding of the ITIL Framework and experience meeting Service Level Targets.
High level of working in IT Service Delivery function.
Sustantial experience of completing assessment and analysis of major incidents and resolutions.
High level of understanding of computers and supporting infraestructure to identify common issues.

Proficient in customer service techniques for ensuting that full account is taken of customers real and stated needs in the delivery.

Benefits:

Horario Flexible, tiket restaurante, Seguro médico y cursos y certificaciones.