Assistant Guest Experience Manager - Islas Baleares, España - Four Seasons Hotels And Resorts

Descripción

About Four Seasons:
Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate.

Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.

About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Resort Mallorca at Formentor:

The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate.

Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.

??The resort will have 76 rooms and 36 suites, 30 private residential units, culinary experiences, including an indoor restaurant, beachfront restaurant and café, and a poolside bar and grill, events space, spa and fitness facilities including 8 treatment rooms, direct access to the beach, indoor and outdoor pools, Kids For All Seasons, and a Beach Club.?The Guest Experience Assistant Manager is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start.

This role will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

ResponsibilitiesEnsure top VIPs (Elite and other Guests selected by Front Office Manager and Resort Manager) point of contact prior to arrival until departure for the arrangement of their stay.

Work with guests or Travel Agents to plan itineraries and special requests.
Perform Top VIP room inspections to make sure amenities, welcome cards and special touches have been arranged.
Be a driving force behind guest centric projects, aimed at elevating the experience and recognition of qualifying guests. Understands the trends of our guests and is able to identify opportunities for new experiences.
Assists in Managing the Front Desk and Guest Service Agents.
Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed.
Create and monitor schedules of staff and assist in processing payroll.
Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
Blocks rooms for arrivals and ensures and discrepancies are resolved.
Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner.
Interactions with guest will be in person, on the phone, via email and Chat Messenger.

Assists in Front Office and Guest Services Duties - Checks guests in and out in an efficient and friendly manner, using guest name whenever possible.

Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.


What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals Schedule & Hours:

• 40 hours