Field Service Engineer, Ivd, Spain - Madrid, España - Mindray

Mindray

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Field Service Engineer - IVD - Spain

Field based across covering Spain and Portugal

Highly Competitive Salary + Excellent Benefits + Career Enhancement

Reporting to Service Manager, Spain

Location:
Madrid, Spain
Become part of one of the fastest growing med-tech companies globally.

Due to the rapid expansion of Mindray's success, we have an opportunity for a highly experienced and well-versed service expert to demonstrate creativity and innovation as a Field Service Engineer within our ultra-ambitious team as we continue to disrupt the market You will be based in Spain, available to travel, and willing to work hard to deliver the quality of service that our customers expect.

In this role, you will ensure that our customers receive the best possible service support, and that the service is consistently of the highest quality.

Your responsibilities:
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Service Strategy and Activity Planning:

Assist the Service Manager in service strategy, policy and procedure regarding technical hotline, training, technical support
Assist the Service Manager in planning VOC and value adding service strategy and activity
Implement service investigation activities to collect voice of customer and market dynamics
Plan and implement key customer care activities.

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Technical Support and Training:

Provide remote or onsite technical support to customer/distributor/service provider for comprehensive or important technical issues
Implements to customer/distributor/service provider training as trainer

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Project Coordination and Support:

Involved in large project in whole project lifecycle to give support from service side
Coordinate big project implementation as service contact person between service and internal/external project partners
Monitoring service quality in post period of big project and see improvement

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Service Channel Management:

Involved in service channel development program to develop and manage local service channel (distributor and service provider) in Romania and southeast region (Spain and Portugal)
Service channel development program to develop and manage local service channel (distributor and service provider)
Service agreement signing and service qualification assessment and development
Implement designed other service channel management activities

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Technical Management:

Monitoring local failure trend, and report to local and HQ management, manage important technical issue processing and escalate to HQ
Manage local technical material management (localisation, development, etc)
Collect and summarise and report to HQ needs regarding product function and serviceability

What are we looking for in you?

Minimum 3 years' experience in medical equipment industry; Biochemistry, chemistry analysers immunoassay systems, haematology analysers or TLA systems product service experience. is critical
Service experiences in service delivery, service project management.
Solid background and knowledge of the In-VitroDiagnosis industry and regulation requirement.
Technically proficient in the troubleshooting, repair, and calibration of all medical products.
Good networking and IT Skills
An ability to address customer requests through strong listening skills
Excellent communication and interpersonal skills with an aptitude for building strong relationships
Proven negotiation skills with a problemsolving attitude
Fluent Spanish, with English as a business language, both written and spoken
Flexible to travel as required
Experience of working in Spain requiring no company sponsorship to join our business

What's in it for you?

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship.

With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve.

By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.