Porter/bellman (Seasonal) - Vividora - Barcelona, España - Kimpton

Kimpton
Kimpton
Empresa verificada
Barcelona, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

What's the job?


As Porter you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.

Reports to the Front Office Manager.


Your day-to-day

  • Greet all guests upon arrival.
  • Assist guests with luggage to their rooms promptly when checking in and upon checking out.
  • Promote all hotel functions and facilities.
  • Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.
  • Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
  • Remove trash, papers, cans, bottles, cups, etc., in lobby area.
  • Assist guest with general information when Front Office is not available.
  • Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
  • Polish and clean bell carts daily.
  • Assist guests into automobiles or taxi.
  • Prevent entrance of unauthorized or undesirable persons.
  • Quickly respond to guest requests in a timely and friendly matter.

What we need from you

  • Bachelor's degree in hospitality or related field.
  • 2+ years' experience working in Front Office department.
  • Must be fluent in local language and English, additional languages will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, teamworker and with passion for service.

What to expect from us

  • Competitive salary.
  • Discounted international room rates.
  • Employee recognition programmes.
  • Training programmes and access to IHG's training tool.
  • Meals whilst on duty.
  • Uniform and laundry service.
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