Global Carrier Pricing Manager - Sevilla, España - Data Connectivity Podsystem, S.L.

Descripción

• Carrying out initial diagnosis on faults and escalating any issues as required to 2nd/3rd line support.
• Supporting customers with enquiries and providing knowledge and guidance to assist them.
• Collaborate with the Dev Team, NetOps, Operations and Logistics Manager to optimize the postsales user experience.
• Proficient in MS Office.
• Be willing to learn technical principles relating to mobile communications, and terminology and platforms used internally.
• Strong decisionmaking skills.
• Excellent time management and organizational skills.
• Be able to prioritize and address customer requests in a timely manner.
• Provide first line support service to our customers in a professional manner.
• Persistent in problem solving.
• Understanding of IP networks, web app, IoT devices, VPN Technologies.
• Taking ownership of customer enquiries and managing to completion.
• Comfortable working 24/7 shift patterns, to include bank holidays and weekends as well as covering for your colleagues when they are out.

• Customer Support and/or account management experience.
• Excellent English oral and writing skills.
• A genuine interest in IT and Telecoms with strong technical knowledge.

• Previous experience working with an MNO/MVNO or similar role in the Telecom industry
• Telco or engineer background around SIM cards, IoT, telematics
• Knowledge of GPRS, UDP, TCP, DNS protocols.
• Knowledge of networking principles, IP, TCP, UDP etc.
• Good Spanish oral and writing skills.

• Private health plan
• Flexible holiday policy