Associate Director, Enterprise IT Services Lead - Barcelona, España - AstraZeneca

AstraZeneca

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges? Then Evinova, a new health tech business part of the AstraZeneca Group might be for you

Transform billions of patients' lives through technology, data, and innovative ways of working. You're disruptive, decisive, and transformative. Someone excited to use technology to improve patients' health. We're building a new health tech business - Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector.

Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we're helping.

Launch pioneering digital solutions that improve the patients' experience and deliver better health outcomes.

Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.

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Key responsibilities include:

Defining and maintaining best practices and controls around IT Service Management and overall Operational Service Delivery to ensure business objectives are met efficiently, effectively, and consistently.
Developing and implementing Evinova's enterprise IT strategy, includng handson development of detailed requirements as new technologies are introduced to Evinova.
Operate as the "Service Owner" for multiple technologies.
Drive effective management of all aspects of Business IT systems (e.g., planning, implementing, operation, and maintenance).
Developing and maturing foundational IT Service Management processes (e.g., Incident, Change, Knowledge Management, CMDB)
Monitor operational performance of IT resources and service providers responding to IT incidents/problems as required.
Periodic reviews of IT assets, software licenses, and other related resources to proactively identify potential operational issues, inefficiencies, and noncompliance.
Partnering with adjacent technology and business teams to develop and maintain an authoritative inventory of all technology assets, their purpose, and risk classifications (Business Impact and Cyber Risk).
Partnering with the Cyber GRC Lead in developing and maintaining the Evinova Business Continuity and Disaster Recovery plan.
Support the Security Operations Lead for incident response and recovery activities on an asneeded basis.
Identify improvements and innovative solutions to help further extend the use of digitalization across Evinova.
Coordinate shared services with AstraZeneca Group counterparts to ensure adequate oversight of shared responsibilities.

Minimum Qualifications:

Bachelor's degree in Technology, Computer Science, Business Administration, or a related field.
5+ years of combined experience in the following areas IT Operations, IT Service Management (ITSM), ITIL, IT Solution Design, and IT Process Improvement.
Prior IT administration/management experience at a Health tech and/or SaaS solution provider with a globally distributed employee base.
Familiarity with deploying and maintaining cyber security tools/solutions (e.g., vulnerability scanners, log collection, etc.).
Strong "customerfocused" and "solutionoriented" disposition.
Highly motivated, selfstarter, and willing to grasp new concepts and business processes quickly.
Advanced knowledge of leading business productivity and HR solutions (e.g., Microsoft M365 suite, Workday, Salesforce, sophisticated situations, assessing risks, and balancing strategic and tactical compliance/quality requirements.
Demonstrable experience in delivering outcomes around consulting, consensus building, and business engagement.
Ability to work independently in a fastpaced and dynamic environment with a demonstrable ability to handle contending priorities.
Excellent written and verbal communication skills, project management, process improvement, attention to detail, and critical thinking skills are highly preferred.

Desired Qualifications:

Master's degree in computer science, business administration, or similar relevant area of study.
At least 1 related professional certification such as the ITIL v4 Foundations Certification
Demonstrable experience with assessing technology environments, conducting gap/feasibility assessments, and/or producing workflow process analysis documentation.
Prior experience communicating with and developing solutions for diverse collaborators.
Understanding of automation use cases and their implementation.
Familiarity with regulatory requirements around data security, privacy, and retention.
A global perspective on pr