Customer Success Coordinator - Barcelona - Ecovadis Germany Gmbh

    Ecovadis Germany Gmbh
    Ecovadis Germany Gmbh Barcelona

    hace 6 días

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    Descripción

    Customer Success Coordinator - German Speaker

    Full-time

    We are guiding all companies toward a sustainable world at EcoVadis.

    Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.

    At EcoVadis, you can be part of the global sustainability change in business, grow your career, work with extraordinary people, and feel valued for your contribution.

    We are looking for a Customer Success Coordinator, driven by sustainability, to join our team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.

    Your primary responsibility is to act as a facilitator of your customers' successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes.

    Responsibilities:

    • Empower customers on their program implementation
    • Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
    • Helping them identify appropriate actions towards their target achievement
    • Delivering training sessions for relevant customer stakeholders (buyers)
    • Answering clients' operational questions via email or call
    • Assisting them on how to embed the program into existing processes
    • Enable customers to:
      • Monitor their performance and progress through relevant program KPIs
      • Reach their pre-defined strategic goals through operational excellence
      • Increase the adoption of the subscribed solution(s) amongst the clients' stakeholder community
    • Manage enablement of stakeholders with regards to program, strategic goals, and operational implementation
    • Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
    • Create models to answer current business questions; validate and understand the conclusions
    • Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere

    Requirements:

    • 2+ years successful customer support experience with large accounts acquired in a fast-paced environment
    • The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
    • Excellent communication skills (Both written and verbal)
    • Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset.
    • Excellent Excel and data analytical skills
    • High level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time, and stay focused on the main achievement goals
    • Ability to summarize data into insights in multiple formats (For example, PPT presentations)
    • Computer literate (MS office, Google Suite, SalesForce, Project management tools...)
    • Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory

    Location: Barcelona

    Work organization: Hybrid work organization (from the office 4 days per month)

    Benefits:

    • Support with all the necessary office and IT equipment
    • Remote work from abroad policy
    • Opportunity to work in a truly international atmosphere
    • Meals and Transportation Vouchers (Cobee card)
    • Health, Wellness, and Dental Benefits
    • Unlimited and completely confidential sessions with psychologists and online wellbeing programs
    • Employee referral bonus policy
    • Paid moving day (1/year)
    • Access to online learning library
    • Virtual and in-person team building events
    • Co-working space with various services

    Estimated salary: €45,000 - €60,000 per year

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