Hebrew Speaking Customer Service - Barcelona, España - Recruitment Direct Ltd

Recruitment Direct Ltd

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Hebrew Speaking Customer Representative

Barcelona, Spain
Basic Gross Salary €22,500 + up to €1200 a year bonus

Our client is recruiting for Hebrew speakers to work on behalf of their client, shifts on a rotational basic Monday to Saturday between the hours of 9am to 8pm.

Customer Representative

Main tasks

Log call details onto call management systems and provide response and resolution within SLA
Escalate potential service issues initially with Mentor
To follow all the processes and procedures of the project
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence, either within the same team or across teams
Liaise with Supervisors/ Mentors on specific projects where requested
To understand and comply with administrative duties including holiday, sickness and overtime
To attend regular Team Meetings
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Requirements:

Fluent English plus the language required for the market at a native level
Good disposition to work in a customer service environment
Customer care skills ability to listen to and understand the customers' need
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Job Types:
Full-time, Permanent

Salary: 22,500.00€ - 23,700.00€ per year

Application Question(s):