Key Client Manager - Álava - Ntt Data

Descripción

Job Description

Making an impact with NTT DATA.

A company that is pushing the boundaries of what is possible, renowned for technical excellence and leading innovations, making a difference to our clients and society.

An inclusive workplace that embraces diversity and promotes growth, belonging, and thriving.

Your day at NTT DATA:

The Client Manager is a seasoned subject matter expert, responsible for taking full ownership of assigned accounts and managing relationships to drive expansion and renewals across all solution areas.

This role leverages company tools and methodologies to analyze the client's situation and business requirements, possessing advanced planning skills to coordinate interactions between multiple stakeholders in different geographies during sales engagements.

The Client Manager displays strategic thinking capabilities, high business acumen, and deep knowledge of the latest trends in technology sales methods and approaches.

Key Responsibilities:

• Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients.
• Works with and through the company's network of offices to deliver excellent client experiences in each relevant market.
• Realizes revenue and margin targets and maximizes sales opportunities by connecting client needs with company offerings and solutions.
• Develops and drives organization strategy with local client managers within assigned regional accounts.
• Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
• Minimizes churn and maximizes retention in assigned accounts.
• Utilizes the company's sales tools (e.g., Salesforce.com) and methodology to effectively manage accounts, opportunities, pipelines, and forecast.
• Remains fully aware of and understands International Trade Policy.
• Meets or exceeds quota targets through comprehensive account management.
• Grows profitability, revenues, and client satisfaction levels for the company's regional clients' portfolio.
• Drives passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, taking ownership for commercial agreements for each client.
• Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), then effectively articulating how the company can add value through services and solutions.
• Approaches account management systematically by identifying strategies to develop and grow accounts profitably.
• Performs vulnerability analysis of the company's position compared to competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
• Promotes positively influencing financial control, governance, and compliance in a region within specialized areas to prevent and reduce financial costs.
• Serves as the first point of contact for client issues.

Knowledge and Attributes:

• Sales business acumen.
• The skills supporting successful selling through organizational and business outcome mindset.
• Success requires focusing on planning, leveraging tools and data, and concentrating on the company's business requirements.
• Developing the skills to understand the client's business (including commercial and financial aspects) to bring value to them from the company's portfolio of services.
• Sales client engagement and management.
• The skills used to effectively manage and analyze the client throughout the client lifecycle, improving client relationships and driving sales growth.
• Success requires a detailed understanding of client needs, effective sales planning, building trust, while managing client expectations.
• Developing the skills required to know the client, building effective lasting relationships, and being seen as a trusted advisor.
• Sales solution skills.
• The knowledge of the company's offerings, client applications, use cases, and market trends, applying them to individual client and prospect situations, positioning the sales team member as an expert client advisor.
• Success requires linking the company's offerings, including high-value services, to specific client and prospect needs and outcomes.
• Sales pursuit.
• The skills and knowledge enabling a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients.
• Success requires individual ownership and accountability for coordinating internal and external resources to close sales opportunities.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or a sales-related field.
• Relevant vendor certifications would be advantageous.

Required Experience:

• Seasoned experience in a global partner management role.
• Seasoned experience in a sales environment and/or customer service role.
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Seasoned sales orientation with experience working with clients and business teams to create sales-oriented solutions and services.
• Seasoned experience gained in a similar client manager role.
• Seasoned experience working with Salesforce.com contact platform.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.