Brand Retail Coordinator Madrid, Spain Commercial - Philip Morris International

Philip Morris International

Empresa verificada

Madrid, España

hace 4 días

Publicado por:

Isabel García

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Descripción

One clear purpose - to deliver a smoke-free future.

Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.

With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Introducing smoke-free products shifts the focus of our entire business.

We're fast moving from a B2B to a B2C model - and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation.

Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.

As a Brand Retail Coordinator, you will be responsible for the supervision and coordination of all assigned Stores run by a 3rd party.

You'll define and guarantee the deployment of all strategic plans, follow up of all initiatives and targets, always striving to deliver an outstanding customer experience and boost store results.

This person will be responsible for 10 Stores in different location in Spain Mainland and Baleares.

Your 'day to day'

Responsible to guarantee all the procedures of several stores across the country run by a 3rd party.
Coordinate and control all the main activities of customer services at store.
Follow up of all operations activities: stock level (inventory when need it), promotions, operations, sales registration follow up and results align with the values and compliance of the company.
Set targets and KPIs according to budget, analyze results and set action plans.
Analyze Stores performance and recommend new opening and closings according to results, KPIs and budget.
Budget control and allocation. Promotions, returns and other monthly reconciliation.
Mystery shopper to secure excellence in customer experience. Work with partner to elevate the performance and the service of staff at the store.
Lead all Communication from PMS to the 3rd party. Training of Product, product launches, Promotions and Apps to the teams.
Be the bridge between PMS and the 3rd party leading them and collaborating to accomplish targets and ensuring they have all they need (material, information, access, etc) to deliver the best customer experience.
Work together with all PMS department to give the best customer experience at the stores, including VM, Ops, CX, Digital, etc.

Who we're looking for

University degree in Management, Economics or other.
Strong analytical skills.
Previous experience in managing commercial teams (preferably in retail).
Knowledge of MS Office Excel.
Critical thinking and collaborative working attitude.
Validated experience in delivering an excellent customer experience.
Ability to adapt to challenges, always keeping a professional demeanor of learning and evolving.
Excellent verbal and interpersonal abilities.
Ownership attitude and ability to work autonomously.
Proficiency in English.
Availability to travel up to 40% of the time.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress.

Join PMI and you too can:

Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smokefree future.