IT System Customer Support - Madrid, España - Axalta

Axalta

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions.

We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes.

We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for an
IT Colour & Digital Color Service Specialist to join us at our facility in Madrid, Spain.

Working in collaboration with the headquarters, they are responsible for the telephone assistance service - both internal and external training - and the technological transfer of software and hardware programs to clients to ensure customer satisfaction objectives are met.

Responsible for the introduction of digital color tools and services in the Spanish market.

1.

Key responsibilities:

Working in collaboration with the headquarters, you are responsible for:
Developing new tools/services;
Internal and external training;
Telephone assistance service;
Creating and implementing local partnerships with DMS/BMS companies
They possess a high and uptodate knowledge of products and services offered by competitors. They have the autonomy to lead, organize, and manage their own team.
The Color & Digital Color also supports Sales team initiatives through:
Customer conversion by doing technical demos
Drive local execution of regional strategies for digital color tools
Contribute to market and segment understanding (market status, competition, product trends and identify gaps.
Communicates technical information to the sales team
Drive and support aligned Sales & Business initiatives regarding internal field staff, business initiatives, and customer relationships.

2.

Key requirements:

Availability to travel (up to 30% of the time approx.)
Education related to IT field (Information Technology field) no need to be Bachelor ́s Degree level
Excellent communication skills in English and Spanish
Strong customer focus
Ability to create and execute strategies as appropriate. Ability to lead and develop personnel
Good business and technical acumen
Excellent IT skills (MS Office, internal software packages)
Results and data driven (analytics)
Ability to build and maintain relationships internally and externally.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific.

Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.

We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Application Question(s):