Partner Enablement Strategy - Madrid, España - TikTok

TikTok

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community.

We value user satisfaction and work on policies, rules and systems to ensure quality.

Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

We are looking for a Seller Experience Program Manager role to manage and own the Seller Experience in all Commerce activities.

Roles & Responsibilities

Define all seller experience related projects by benchmarking the industry seller initiatives and tools to facilitate the selling process on the platform.
Develop and communicate seller related key initiatives to all stakeholders across global sites and increase synergy.
Manage and prioritize a seller experience portfolio across different markets.
Produce and own the master schedule of initiative and regional project plans, ensuring that all interdependencies are identified and factored into the master schedule.
Directly manage highimpact projects/programs wherever needed.
Seek out crossproject synergies (across global initiatives, regional plans and inter dependent projects) and ensure leveraged opportunities across all project initiatives.
Sort out the opportunities in seller communication entrance and interactions to reduce the sellers' efforts in daily business operations.
Collaborate with key business group contacts, project teams and global service contacts to design, develop and implement product training programs that support business objectives.
Proactively engage various internal functions to drive improvement efforts.

Qualifications:

BA/BS degree or equivalent practical experience.
Minimum 5+ years business experience in service and experience field.
Passion for customers and partners and effective at designing and implementing experience KPI's and other measures.
Expertise in project design, communication skills, driving for results and managing changes.
Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
Ability to advocate and influence while not owning directly. Ability to work crossgroup and crosslevel, and with all levels of management.
Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.
Experience managing complex data analytics and related business metrics.
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Strengths in problem solving, issueresolution, ability to work in a deadlinedriven work environment, attention to detail, and ability to multitask.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Strong ownership and a team player, always focused on delivering results with high standards.
Excellent written and verbal communication skills in English & Spanish language, demonstrating effective, clear and professional written and oral communication.
Experience in other ecommerce platforms or marketplace is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.