Customer Service, Associate - Granada, España - Alight

Descripción

Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight.

"Our Values:

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose.

Our team's expertise in human insights and cloud technology gives companies and employees With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization,Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Summary:

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time.

Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when requiredMain Responsibilities:
Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIsUse Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasksWhere applicable ensure Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation #J-18808-Ljbffr