Reporting Specialist - Madrid - Omega CRM, A Merkle Company

    Omega CRM, A Merkle Company
    Omega CRM, A Merkle Company Madrid

    hace 1 semana

    Default job background
    Descripción

    Omega CRM Consulting is looking for a Reporting Specialist that would like to collaborate with one of the top 15 global pharmaceutical companies.


    Responsibilities:
    Support in data steward tasks (documentation creation, ensuring best practices, etc.).

    Ensure the quality of standard dashboards (MicroStrategy and Tableau) within the client´s ecosystem (incident management, improvement requests, provider task tracking).

    Maintain and enhance custom Tableau dashboards created by our OPU within the client´s ecosystem.

    Develop new dashboards for various Human Pharma departments (meetings with stakeholders, SQL view creation, Tableau dashboard development) under the supervision and decision-making of the data steward.

    Provide support to end users (manage access, prepare user guides, conduct training sessions, handle user incidents, assist with questions or requests, communicate incidents and updates).


    Required Experience:
    Proficiency in Tableau and SQL.
    Knowlegdge in MicroStrategy is a plus.
    Familiarity with data governance, data quality, and best practices in data stewardship.
    Problem-solving: Experience in incident management and liaising with IT providers to ensure smooth operations.

    Stakeholder management:
    Ability to collaborate with business users and technical teams to gather requirements and translate them into actionable dashboards.

    Training & support:
    Experience in user training and documentation to ensure adoption and efficient use of BI tools.
    Industry knowledge (preferred): Experience in pharmaceutical or healthcare analytics is a plus

    WHAT DO WE OFFER
    Permanent contract.
    Flexible Schedule. We make it easy. Balance your professional and personal life.
    Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
    Home Office.
    Flexible retribution (public transport ticket, Ticket restaurant, etc)
    Health insurance.
    OMEGA in action. Our commitment to a better society is not just an intention.
    About us
    We are a digital global company whose mission is to accelerate the business experience (BX) of its customers.

    In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing.


    We target companies from different fields such as:
    #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 550 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team.

    We foster a collaborative culture, involved and supported by our company values:
    #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow
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