Vc107 | Auxiliar Administrativo / A En Fuengirola - Madrid - Grupo Mei

Descripción

This is a Customer Operations Associate role that requires fluency in English, with proficiency in an additional European language being an advantage.

Responsibilities:

• Understand the Earned Media Lifecycle: Planning, Manage, Monitor, Measure, and Learn
• Build a solid understanding of all Onclusive products and processes
• Respond to customer queries received in our CRM tool (Salesforce) for our 'automated' client base
• Own finance queries, finance admin, and finance reporting in our CRM tool, including PO management and order inputting
• Prepare regular reporting and data analysis of client activity, identify at-risk scenarios, and work with internal / external stakeholders to build & enact solutions
• Drive automation, create process and methodology documentation
• Create materials and deliverables that will be used to support and engage with Onclusive's self-service and automated client base
• Communicate client needs and act as an internal advocate for owned clients

You Bring:

• English fluency is required (both written and verbal)
• 0-2 years' experience, ideally in the business intelligence industry
• Experience of working with a CRM tool is a plus
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team

We Can Offer:

• Competitive salary and benefits
• Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
• A company focus on wellbeing and work-life balance including initiatives such as flexible working and mental health support