German Speaking Call Centre Supervisor - Valencia, España - Recruitment Direct Ltd

Recruitment Direct Ltd

Empresa verificada

Valencia, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

German Speaking Supervisor - Call Centre

Valencia, Spain

Basic Gross Salary €32,500 per year + bonus up to €4,000 a year + other excellent bonuses

Primary functions

Ensure team achieves the agreed Service Levels + Revenue target
Organize recurrent governance model with your customers to review the service levels
Provide performance statistics and reporting to the customer as required.
Ensure the introduction and transfer of best practices including but not limited to recruitment, reporting, motivation, staff retention, training, escalation.
Build strong productive working relationships with your customers and their management teams.
Manage performance of direct reports through the use of appraisals, objective setting, training, development and performance improvement plan
Manage all disciplinary issues effectively
Hold regular team meetings and ensure regular communication to motivate the staff

Knowledge & key skills:

Essential

Strong sales and pipeline management skills.
Operational / business management experience
Strong people management skills interpersonal skills, appraisal skills, interviewing skills
Ability to work alone, under pressure and to deadlines
Ability to implement and manage change
Excellent communication skills at all levels
Excellent decision making/problem solving skills
Demonstrable management experience within outsourced service delivery environment
Native German Language and fluent English
Follow the security rules of the company
Ability to motivate, encourage and coach others to develop strong relationshipbuilding and sales skills
Familiar with business processes, tools and CRM systems

Desirable

Additional Language Skills (Spanish)
Previous international experience
Educated to degree level or above
Business knowledge and commercial awareness

Job Types:
Full-time, Permanent

Salary: 32,500.00€ - 36,500.00€ per year

Experience:

Call Centre Team Lead: 1 year (required)

Language: