Customer Support Representative - Valencia - Zoho Latam

    Zoho Latam
    Zoho Latam Valencia

    hace 1 semana

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    Descripción

    Customer Support Representative (Spanish Speaker)

    A talented Customer Support professional is sought to provide exceptional support to European customers and grow within the organisation.

    This role offers a dynamic opportunity for a self-starter with a passion for Customer Support to gain valuable experience and develop expertise in Zoho's suite of SaaS products.

    About Us

    Zoho Corporation is a leading provider of cloud-based software and services, empowering businesses worldwide with innovative solutions.

    We are committed to solving problems through global collaboration, experimentation, and iteration.

    We are seeking a dedicated Customer Support Representative to join our team and provide exceptional support to our customers in the European market.

    Key Responsibilities

    • Become a product expert by learning and mastering Zoho's suite of SaaS products.
    • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and managing onboarding.
    • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
    • Maintain accurate and detailed records of customer interactions and resolutions.
    • Contribute to the creation and improvement of support documentation.

    Requirements

    • Full professional proficiency in English and Spanish Language (both written and verbal).
    • Basic understanding of software programs; prior experience with SaaS products is an advantage.
    • Ability to learn quickly and adapt to evolving product features.
    • Excellent problem-solving and analytical skills.
    • Comfortable working in an office environment.

    Bonus Skills:

    • Proficiency in one or more European languages such as French, German or Dutch.
    • Basic programming knowledge.

    The successful candidate will be required to hold a national or EU passport, have a valid work authorisation and be within commutable distance.

    The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

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Customer support representative