Night Manager - Marbella, España - BOHO CLUB

BOHO CLUB
BOHO CLUB
Empresa verificada
Marbella, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Join our team at Boho Club as a Night Manager/Audit night



  • Job requirements:
  • Education in Finances/Accounting/Reception/Customer Service
  • Experience: Not required, but at least 1 year valued in the Reception/Finances department
  • Prior knowledge working with Opera Cloud system
  • Professional Category: Night Auditor/Night Receptionist
  • Languages:

English:
Advanced/Professional


Spanish:
Intermediate/Advanced

Knowledge of other languages is highly valued

As a Night Receptionist, you'll be in charge of the entire hotel during nighttime.
You'll ensure outstanding service to all our guests according to Boho Club's vision and values

Working proactively and passionately with the team to develop a sustainable business is key. Conducting prior research for each arriving guest, providing personalized service accordingly, and coordinating arrivals with the reservation and cleaning departments
The Night Receptionist is also responsible for the PMS and key-entry system, ensuring information accuracy, timely backups, and completions.

  • Main job functions and objectives:
  • Welcome and greet guests with friendly, efficient, and courteous service
  • Handle check-in, check-out, and payment transactions
  • Receive, sort, and distribute daily mail/deliveries
  • Manage complaints, arrival, and departure functions
  • Provide guests with information on facilities, events, and services
  • Maintain high personal hygiene and appearance
  • Ensure the reception area is neat and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures)
  • Direct visitors to the appropriate person and office
  • Provide basic, accurate information in person and via phone/email
  • Maintain office security by following safety procedures and controlling access through the reception counter (monitoring the logbook, issuing visitor passes)
  • Order reception supplies and keep an inventory of stocks
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep records of office expenses and costs updated
  • Provide requested information for the Financial Department on all reception-related activities
  • Ensure all hotel procedures and cash control points are carried out as directed by hotel management, ensuring proper reception management
  • Required skills for the job:
  • Enthusiastic with a friendly personality
  • Proven experience as a hotel receptionist or a similar position, ideally in a resort or 5-star hotel environment
  • Bachelor's Degree/Diploma in Hospitality/Tourism is a plus
  • Proficiency in Microsoft Office suite
  • Practical experience with office equipment (e.g., fax machines and printers)
  • Customer service-oriented with professional attitude and appearance
  • Strong verbal and written communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time management abilities, with the capacity to prioritize tasks
  • Ensure established standards and expectations are maintained at the highest personal level
  • Develop a culture of excellence within the team
  • Ensure all rooms are assigned for daily operations and communicate any last-minute changes to Cleaning and Maintenance
  • Assist in guest check-in & check-out, billing, and end-of-shift cash handling
  • Coordinate courtesy gifts (amenities) together with the Reception Director and Cleaning Department


  • Provide updated room availability and rate information
  • Ensure all guest requests are handled by the correct department
  • Secure all stocks, cash, and keys at all times, with access restricted only to authorized personnel
  • Stay fully informed on Emergency procedures
  • Assist the Reception Director in understanding and reviewing all guest feedback, both positive and negative, and when appropriate, advise on changes to prevent recurrence
  • Ensure a safe work environment is maintained following established hotel procedures and policies
  • Ensure timely reporting of statistics in accordance with national and local laws and regulations
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