Customer Service - Madrid, España - AlignTech

AlignTech
AlignTech
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Join a team that is changing millions of lives.
Transforming smiles, changing lives.


At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?


About this opportunity

As a Customer Success Specialist you will:

  • Focus on building long-term relationships with doctors and dental practices
  • Contributing constantly towards providing worldclass customer experience
  • Effectively educate customers in each interaction acting on the root of the problem
  • Providing effective and efficient support to customer's queries
  • Contribute to the business growth consistenly with creativity and collaboration

In this role, you will

  • Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions
  • Ensure timely resolution to customer inquiries, issues and complaints.
  • Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning's with departmental peers and management.
  • Provide input regarding training needs to customer success manager of training and quality development; assist with development and presentation of information and training when requested.
  • Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.
  • Meet departmental standards for personal and team performance metrics.
  • Accurately and thoroughly document information in the company's database(s) about each contact they handle following defined parameters.
  • Maintain a basic knowledge in orthodontic/dental concepts and topics.
  • Participate in special projects and/or training when requested.
  • Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance
  • Offer solutions to issues that are often nonstandard/nonroutine and require some clarification.
  • Possess comprehensive knowledge of company processes, procedures and product information/materials.
  • Support Sales and other departments.

In this role, you'll need

  • BA degree.
  • 13 years work experience in a customer service department
  • Strong interpersonal, listening and persuasive communication skills.
  • To be willing to learn.
  • To be a good team player
  • To be a good problem solver
  • The ability to work autonomously
  • Excellent Spanish and English written and verbal communication skills

Why working for Align Technology?
Great people, innovative technologies, and meaningful work—these are just some of the things employees say make Align Technology a great place to work:


  • Make Your Mark: We are a global business, but not so big that you cannot make a huge impact on our continued business improvement. Bring your A game
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Innovation: Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.
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Work in a Dynamic and Growing Industry: Ask anyone for a list of the hottest and fastest growing industries and you will see medical and dental at the top

Besides a challenging working environment, we offer you a good compensation and benefits package. This includes a good salary and the opportunity to participate in special projects and/or training when requested.


Sound like a good fit?
Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.


About Align
Align Technology is a publicly traded medical device company that is

transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one
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