end-to-end process excellence professional - Sant Cugat del Vallès, Barcelona - beBeeCustomerExperience

    beBeeCustomerExperience
    beBeeCustomerExperience Sant Cugat del Vallès, Barcelona

    hace 4 días

    Título del trabajo: Global Services Customer Facing Execution Process Manager

    Descripción

    Global Services Customer Experience Manager


    This role is responsible for ensuring operational excellence and process integrity across customer-facing analytics activities. The ideal candidate will provide services to different countries, delivering consistent processes while supporting internal teams in day-to-day activities.


    The Global Services Customer Experience Manager will be a key player in the Human Pharma Services organization, providing services to efficiently communicate with patients and healthcare professionals. This centralized global service model supports internal customers by engaging stakeholders and delivering high-quality results through standardized scalable services.



    Key Responsibilities:



    • Act as primary support from the CFE-Hub for various countries

    • E nsure proper communication and coordination between the CFE-Hub and countries

    • L ead best practices to ensure highest efficiency and most standard ways of working possible

    • F ocus on innovation to identify growth opportunities within processes and teams

    • B e aware of assigned country's landscape, processes, regulations, idiosyncrasies to provide tailored support

    • M anage multiple tasks, demonstrating excellent organizational skills
    ,

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