Platform Success Manager - Malaga, España - Sprinklr

Sprinklr

Empresa verificada

Malaga, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way

Job Description:

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way.
Our execution is defined by the 3 focus areas, or Obsessions. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers' organisation. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential.
We believe that our clear vision, and robust global execution will enable us to make our customers 'happier.'
What You'll Do
You will be the owner for the set of accounts and drive product retention, consumption, adoption, engagement and growth for a set of customers.
Deliver Value
Be able to deliver on, and communicate the value associated with their investment in the Sprinklr platform
Understand Customer's current Sprinklr implementation and ensure maximisation of business value realised by the customer through consultative support, training, business reviews and configuration optimisation
Ensure that every customer derives the most value possible from the platform leading to retention
Be the Strategic Advisor who Establishes and Builds Customer Relationships
Establish and nurture senior level relationships built on trust, develop client champions, and identify key stakeholders
Become your customer's daytoday strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr
Drive Adoption
Empower Sprinklr customers to improve their endcustomers' digital experiences and achieve business objectives through the adoption of Sprinklr product
Develop a deep understanding of customer needs and be able to tie them to specific Sprinklr use cases, product features, benefits, and value propositions and ensure your team knows how to communicate them effectively
Be hands on on the platform and updated to Sprinklr's latest features is critical in delivering the best suited solutions to customers
Guarantee Retention and Grow the business
Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business (upsell and crosssell)
Identify opportunities for customer references and case studies

Account Governance

Manage and track key performance indicators (KPIs) including renewal, consumption, adoption, and expansion commitments to ensure exceptional, predictable results
Calculate risk forecasts based on product adoption; close renewal, upsell, and crosssell opportunities within assigned client accounts in partnership with relevant Sales Account Executives while achieving targeted renewal rate
Manage Internal Stakeholders
Be a customer advocate within Sprinklr providing feedback to engineering teams to develop / identify new features & products
Serve as the internal voice of the customer and advocate for your customers' needs (services, support, product management, executive alignment)
Work closely with multiple teams (sales. support, product specialists, services etc.) within Sprinklr
Who You Are & What Makes You Qualified
Extensive amount of experience in B2B SaaS customer success, account management, product management or a strategic consulting organisation
Deep product management / evangelisation experience with the aptitude to learn new products
Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms will be a PLUS
Advanced analytical skills with proven competency in Data tools and methodologies, ability to collate, harmonise and visualise data and present the statistical merit in a business case
Ability to interpret Industry specific trends across different verticals or lines of business
Able to operate autonomously, engage stakeholders across regions and lead change management
Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
Demonstrated passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
Direct experience in working with or for social media management software is preferred
Social media ads certifications or Digital Marketing Certifications preferred
Bachelor's Degree in technical / engineering disciplines (IITs, NITs or