Customer Support - Madrid, España - Everguild

Everguild

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Are you passionate about the Warhammer universe? Do you love gaming, especially strategy card games? If so, then we are looking for you

At Everguild, we are always interested to hear from people with the drive and enthusiasm to work on exciting and challenging projects.

If you have a passion for making great strategy card games, don't hesitate to contact us

Status:
Part-time. 20 hours a week

Salary:
Negotiable, DOE

Location:
Madrid, Spain / Remote

Core Responsibilities:

Assist player queries in a timely and accurate way through our different channels.
Investigate and provide information to customers about game related queries, account status, transactions and technical problems.
Analyze, summarize and report product malfunctions, feature requests, player complaints and feedback with the development team.
Remain up to date with the latest developments in the games.

Requirements:

Excellent written and verbal communication skills in English.
Work experience in a customer support or community management role.
Deep knowledge of "

Warhammer The Horus Heresy:
Legions" and "Warhammer 40,000: Warpforge" games.

Robust troubleshooting skills.

Additional considerations (Pluses)

Work experience in other roles within the game industry.
Passion for strategy card games.
Passion for Warhammer 40,000.
Knowledge of game design.
Unity Engine experience.

We offer:

Permanent parttime contract and competitive salary (based on experience).
Close interaction with the development team, gaining firsthand experience in game development and liveops.
Flexible working hours

Required Application Materials: