Customer Service Agent - Madrid, España - Talent Search People

Talent Search People

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Perfiles Atención al Cliente y Soporte Técnico

De duración indefinida

Madrid, Spain

Full-time

Desde €

Incorporación inmediata

¿Dónde trabajarás?:

Our client is specialized in digital transaction security in Madrid. They provide video identification, back office and fraud detection services to companies around the world.

¿Qué harás?:

What will you be doing on a daily basis?
You will help customers through video calls regarding their identity verification as a part of their onboarding process, following a closed and specific script
You will be in charge of verifying the identity of the customer
You will have to check and verify the customers' data
You will be dealing with electronic notifications and processes
You will have to do some administrative tasks

¿A quién buscamos?:

You are the person we are looking for if:
You have a fluent level of German and you can also speak English (at least a B2 level)
You can speak Spanish (it's a plus)
You are comfortable in front of a camera
You are a communicative and empathetic person
You have good organizational skills
You are a quick learner and you know how to make your place in a team
You are flexible and able to adapt to different situations
You have demonstrable knowledge of Word and Excel
You enjoy the world of new technologies

¿Qué ofrecemos?:

We're offering:
You'll have a permanent contract with 2 weeks training
You'll have a competitive salary: €24.000/year
You'll have a hybrid work model (except during the training which is at the office)
You'll have a rotating schedule from Monday to Sunday (2 weekends per month) and always 2 days off/week
Your working hours will be from 16:00 to 00:00
You'll have up to 23 days of holidays

¿Necesitas + info?:

Claudia Baltazar Ext. 108)