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  • Junior Customer Support Representative - Valencia - Tn Spain

    Tn Spain
    Tn Spain Valencia

    hace 3 semanas

    Default job background
    Descripción

    Social Network for Login/Join: Client: Zoho Corporation Europe

    Location: EU, Work Permit Required

    About the Role

    We are seeking a highly motivated Junior Customer Support Specialist to join our team.

    This is an excellent opportunity for a self-starter with a passion for customer support to gain valuable experience and grow within the organization.

    About Us

    Welcome to Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent.

    Zoho is a leading provider of cloud-based software and services, empowering organizations of all sizes to thrive in the digital age.

    We believe in experimentation, iteration, and following your instincts.

    Key Responsibilities

    1. Learn and master Zoho's suite of SaaS products to become a product expert.
    2. Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
    3. Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
    4. Maintain accurate and detailed records of customer interactions and resolutions.
    5. Contribute to the creation and improvement of support documentation.

    Requirements

    • Full professional proficiency in English and Dutch language (both written and verbal).
    • Basic understanding of software programs; prior experience with SaaS products is an advantage.
    • Ability to learn quickly and adapt to evolving product features.
    • Excellent problem-solving and analytical skills.
    • Comfortable working in an office environment.

    Bonus Skills

    • Proficiency in one or more European languages such as Spanish, German, or French.
    • Basic programming knowledge.

    It is essential for the applicant to hold a national or EU passport, have a valid work authorization, and be within commutable distance.

    The successful candidate will be subjected to background verification in compliance with national legislation and market standards.


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