HR Admin, Senior Associate - Granada, España - Alight

Alight

Empresa verificada

Granada, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Overall objective
of the Role

To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time.

Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main
Responsibilities

Delivery Key responsibilities:

Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Support System Maintenance Testing
Liaise and transact with Third Parties
SOC Controls completed on time and with the necessary evidences
Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
Maintenance of DWIs to ensure processes are up to date and reflective of the service
All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Time Recording to be completed accurately and on time
NGA Security Standards are adhered and followed
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all NGA HR announcements and communications
Build good relationships with all lines of businesses where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Participates in projects and activities as needed and assigned

Key Criteria to monitor
performance

Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Demonstrate professionalism and act responsibly

NGA Core Competencies

Be Accountable
Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems

Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership

Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric

Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

Be Effective

Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

IV. REQUIRED EXPERIENCE
Professional /

Job Experience

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Selfmotivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

BA/BS in a businessrelated field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
23 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable

Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or pur