Sales Associate - Madrid, España - CHLOÉ

Descripción

Descripción de la compañía:

The freedom to grow with confidence.

At Chloé, every individual is engaged in creating beautiful products with meaningful impact.

As one of the leading luxury fashion houses based in Paris, Chloé embodies a forward yet timeless style, while shifting to a purpose-driven model that advances social and environmental sustainability.

Women Forward.

For A Fairer Future our mission; it is registered in our corporate status while comprising the very DNA of our Maison.

We are growing continuously and confidently - acting individually and together.

As the world was different in 1952 when Gaby Aghion founded Chloé, the Egyptian-born Parisienne understood that fashion was as much about a contemporary attitude as a ready-to-wear wardrobe.

She rejected stiffly formal styles, proposing a more natural femininity and encouraging women to dare.

For more than a half-century, each incoming designer - whether Karl Lagerfeld, Stella McCartney, Hannah MacGibbon, Phoebe Philo, Clare Waight Keller or Natacha Ramsay-Levi - has given shape to this Chloé identity.

Descripción del puesto:

Due to the upcoming opening of two points of sale in Madrid inside El Corte Inglés, we are looking for people with a passion for fashion to start their career with us.

Chloé Sales Associate

A Chloe Sales Associate is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

Is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.


A CHLOE Sales Associate is:

• A Client Relationship owner
• Delivers exceptional Customer Service and Takes pride in Developing longterm relationships
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reachout campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of ALL qualitative information
• Knows his/her portfolio of customers, and the VVICs and VICs he/she handles
• An omnichannel business partner
• Has at heart to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Aware of store and individual Sales and KPI ́s targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by management.
• Consistently works to achieve given sales, KPIs and CRM targets
• Aware of local trading environment and competitors 'activities
• An operations excellence supporter
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH Management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont Policies and Standards

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,

WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.


Perfil:

• English C
• Previous experience in Fashion
• Avilability to work full time. Shifts M to S