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- Advisory & Technical Guidance: Serve as a trusted advisor, providing expert guidance on architecture, support strategy, and project planning, and advocating for customer needs within Zoho Apps.
- Operational Health & Optimization: Proactively monitor and manage customer Zoho environments, optimizing for cost efficiency and reduced complexity.
- Customer Relationship Building: Build strong, trusting relationships with customers, deeply understanding their business needs, technical challenges, and strategic goals.
- Technical Leadership: Lead technical discussions related to incidents, risk management, and trade-offs, using your expertise to offer tailored solutions and advice.
- Cross-functional Collaboration: Work closely with internal teams, including Zoho's Product Engineers, Solutions Consultants, Account Managers, and Customer Success teams, to provide seamless support and innovation to customers.
- Proactive Opportunity Identification: Identify new opportunities for customers to gain additional value from Zoho's offerings, driving product adoption and strategic enhancements.
- Incident Management & Reporting: Provide in-depth reviews of service events, quarterly metrics, and pre-launch planning for new implementations.
- Customer Enablement: Enhance customer capabilities through tailored workshops, hands-on sessions, and knowledge-sharing events to foster self-sufficiency in Zoho's products.
- Previous experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Systems Engineer, or Consultant.
- Proficiency in cloud technologies, with a strong understanding of core areas such as Compute, Storage, Networking, Databases, and DevOps.
- Demonstrated ability to communicate complex technical concepts to a variety of audiences, including developers, business stakeholders, and executives.
- Strong organizational skills with the ability to manage multiple tasks and projects in a dynamic environment.
- Customer-focused mindset with a passion for solving customer challenges.
- Spanish and English are mandatory for this role.
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Supportive and inclusive work environment.
- MacBook, mobile and paid SIM.
- Company provided Lunch.
- A vibrant international environment.
- Reimbursement of approved business expense.
Customer Success Specialist - Valencia - Zoho Corporation Europe

Descripción
Customer Success Specialist
As a strategic advisor and cloud solutions expert, you will play a pivotal role in unlocking the full potential of Zoho's cloud products for our mid and enterprise-level support customers.
You will work closely with a diverse portfolio of organizations, from mid-sized businesses scaling up their operations to large enterprises undergoing complex digital transformations.
Key Responsibilities:
Requirements:
Benefits:
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. It is also required that the applicant holds a national or EU passport and have a valid work authorization.
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