Account Manager - Madrid, España - Expedia Partner Solutions

Expedia Partner Solutions

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Account Manager - DE, Partner Success, Vacation Rental-5
The Account Manager is key to promoting and developing a high level of engagement with Vrbo's Property Managers.

Your primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in Vrbo's marketplace by growing net booking value from the partner's listings.

You will continuously work to maximize the production potential in the Vrbo and Expedia marketplace by utilizing and sharing unique data insights, marketing, distribution and revenue management tools with Partners.

What
you'll do**:

You communicate daily with portfolio of customers and act as a primary contact point for customers
You deliver highquality and highquantity of calls at scale to achieve and exceed targets
You execute on outbound company campaigns
You analyze and prioritize pipeline and outbound activity
As an individual contributor, execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership
You manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers' pressing needs
Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals
Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)
Drive content, rate and availability accuracy and competitiveness on the Expedia sites to maximize booking conversion
Educate partners on the selfservice features available on Expedia
Support PM partner retention efforts through smooth onboarding of Vacation Rental PM partners
Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market and at the national level.
Gather feedback from partners regarding product enhancements and processes to drive partner efficiencies and increased revenues, and communicate that feedback internally to help drive continuous improvement.
Create and deliver presentations to Partners and Peers
Represent Expedia in local markets, trade shows and industry events to build the company's company profile with Partners
Attend industry events and provide insights facetoface based on business needs
Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies

Who you
are:

A Bachelor's Degree or equivalent work experience
Proficient in English & German
3+ years of inside sales experience (B2B sales preferred)
Experience in customer success, account management, ecommerce, software consulting or sales
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you

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CST:
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All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.