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    • Customer Success Coordinator - Barcelona - Ecovadis Germany Gmbh

    Ecovadis Germany Gmbh
    Ecovadis Germany Gmbh Barcelona

    hace 2 semanas

    Default job background
    Descripción

    Job Title: Customer Success Coordinator - German Speaker

    Location: Barcelona

    EcoVadis is a leading provider of business sustainability ratings. Our purpose is to guide all companies toward a sustainable world.

    We are looking for a Customer Success Coordinator, driven by sustainability, to join our team in Barcelona. The successful candidate will manage the success of EcoVadis' customers and be responsible for their program implementation.

    Responsibilities:

    • Empower customers on their program implementation
    • Assist with creating powerful communication to internal stakeholders (buyers) and suppliers
    • Help them identify appropriate actions towards their target achievement
    • Deliver training sessions for relevant customer stakeholders (buyers)
    • Answer clients' operational questions via email or call
    • Assist them on how to embed the program into existing processes
    • Enable customers to monitor their performance and progress through relevant program KPIs
    • Reach their pre-defined strategic goals through operational excellence
    • Increase the adoption of the subscribed solution(s) amongst the clients' stakeholder community
    • Manage enablement of stakeholders with regards to program, strategic goals and operational implementation

    Requirements:

    • 2+ years successful customer support experience with large accounts acquired in a fast-paced environment
    • Formal education in a related field (Supply chain, sustainability, business)
    • Excellent communication skills (Both written and verbal)
    • Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset.
    • Excellent excel and data analytical skills
    • High level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time and stay focused on the main achievement goals
    • Ability to summarize data into insights in multiple formats (For example, PPT presentations)
    • Computer literate (MS office, Google Suite, SalesForce, Project management tools...)

    Benefits:

    • Hybrid work organization (from the office 4 days per month)
    • Support with all the necessary office and IT equipment
    • Remote work from abroad policy
    • Opportunity to work in a truly international atmosphere
    • Meals and Transportation Vouchers (Cobee card)
    • Health, Wellness, and Dental Benefits
    • Unlimited and completely confidential sessions with psychologists and online wellbeing programs
    • Employee referral bonus policy
    • Paid moving day (1/year)
    • Access to online learning library
    • Virtual and in-person team building events
    • Co-working space with various services

    Salary: Estimated salary range is between $50,000 - $70,000 per year, depending on experience.

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