Customer Experience Agent - Barcelona - Stayforlong

    Stayforlong
    Stayforlong Barcelona

    hace 1 semana

    Descripción
    Customer Experience Agent (Italian/Spanish)

    Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.


    At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.

    We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.
    We are committed to inclusion, diversity and work-life balance.

    We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.

    Currently, we're developing our Customer Service department and we need a Customer Experience Escalation Specialist.

    Job purpose:


    Your mission is to provide exceptional customer support to our Italian and Spanish-speaking customers, ensuring a seamless and satisfying booking experience.

    As a Customer Experience Agent, you will be the first point of contact for our travelers, assisting them with inquiries, modifications, and problem resolution while maintaining a high standard of service.

    Your role is crucial in building trust with our customers, ensuring their needs are met efficiently and empathetically. Through your proactive communication and problem-solving skills, you will contribute to Stayforlong's commitment to delivering outstanding travel experiences.

    About CX team:


    As a team, we are passionate about turning travel dreams into reality, ensuring our customers have unforgettable experiences and creating memories that last a lifetime.

    Our team is comprised of experienced travel professionals who possess extensive knowledge about travels. At the core of our work is the belief that each traveler deserves personalized attention and care.

    We continuously update our expertise to provide the most up-to-date information, ensuring that our customers make informed decisions and are well-prepared for their journeys.


    What you'll do:


    Liaising with customers and partners to resolve issues by phone and email on topics such as: changes, cancellations or confirmations of orders, special requests, etc.

    Provide accurate, valid and complete information.
    Ensuring a very good level of customer service and a positive customer experience.
    Participate in new projects for which we need your help.

    What you will bring:

    Experience:
    More than 6 months in a customer facing position.
    Proficiency in Italian and Spanish.
    Desire to solve others' problems.
    Basic knowledge when using Microsoft Office (including Excel).
    Ability to work as part of a team.
    Able to provide and receive feedback.
    Great oral and written skills.
    Self-motivated individual with the ability to multitask.
    Result-oriented and driven.
    Experience working with KPIs or set targets.

    What we offer:
    Temporary contract (4 months).
    Part-time schedule: From Monday to Sunday (rotating shifts) from 15h to 19h.
    Possibility to work from home.
    Office located in the center of the city (Barcelona).
    Taking part in a multicultural company. xugodme
    Sign up for our job offer and discover what we can achieve together. We wanna meet you
    Seniority level

    Associate
    Employment type

    Temporary
    Job function

    Customer Service
    Industries

    Technology, Information and Media and Travel Arrangements

    #J-18808-Ljbffr

  • Customer Experience Agent

    hace 3 semanas

    Solo para miembros registrados Barcelona

    + Desarrolla tus habilidades en un entorno internacional e inclusivo, con más de 46 nacionalidades diferentes. Retribución: Salario fijo y variable según objetivos mensuales y anuales. · Beneficios: acceso a formación continua adaptada a tus objetivos. ...

  • Guest Experience Agent

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    El/la Guest Experience Agent es responsable de atender llamadas entrantes y dirigirlas a las habitaciones de los huéspedes a través de la central telefónica o hacia el personal o departamentos del hotel. · ...

  • Guest Experience Agent

    hace 1 mes

    Solo para miembros registrados Barcelona

    El/la Guest Experience Agent es responsable de atender llamadas entrantes y dirigirlas a las habitaciones de los huéspedes a través de la central telefónica o hacia el personal o departamentos del hotel. · ...

  • Customer Experience Agent

    hace 3 semanas

    Solo para miembros registrados Barcelona

    Se busca un Customer Experience Agent para proporcionar experiencias positivas a los clientes y mejorar las relaciones con ellos. · ...

  • Customer Experience Agent

    hace 3 semanas

    Solo para miembros registrados Barcelona

    Desde hace casi 10 años, papernest ha ayudado con éxito a más de 1.5 millones de usuarios a aligerar una de las tareas más tediosas de la vida: la gestión contratos. · ...

  • Customer Experience Agent

    hace 1 mes

    Solo para miembros registrados Barcelona, Barcelona provincia

    Empresa líder en seguridad busca Customer Assistance Agent para atender clientes presencialmente o por teléfono. · Inglés y catalán altos nivel. · Conocimientos sólidos de informática. · ...

  • Customer Experience Agent

    hace 3 semanas

    Solo para miembros registrados Barcelona De jornada completa

    Se busca un agente de experiencia al cliente para brindar experiencias positivas a los clientes e mejorar las relaciones con ellos. · ...

  • Customer Experience Agent

    hace 3 semanas

    Solo para miembros registrados Barcelona De jornada completa

    Papernest busca un experto en Atención al Cliente para gestionar preguntas, comentarios y quejas relacionadas con su área de negocio utilizando todos los canales de comunicación disponibles. · ...

  • Customer Experience Agent Platform

    hace 2 semanas

    Solo para miembros registrados Barcelona

    Papernest busca un Customer Experience Agent para trabajar en los mercados español e italiano. La misión es ofrecer una experiencia positiva a clientes internos y externos, fortaleciendo la relación con ellos. · ...

  • Customer Experience Agent Platform

    hace 2 semanas

    Solo para miembros registrados Barcelona

    Buscamos un perfil híbrido por funciones para los mercados de España e Italia, que combine front-office (atención, seguimiento y comunicación con clientes/proveedores) y back-office (gestión operativa, tramitación y resolución de incidencias contractuales), actuando como punto de ...

  • Customer Experience Agent Platform

    hace 2 semanas

    Solo para miembros registrados Barcelona De jornada completa

    Se busca un perfil híbrido por funciones para los mercados de España e Italia como Customer Experience Agent. · ...

  • Guest Experience Agent

    hace 1 semana

    Solo para miembros registrados Barcelona De jornada completa_job

    Welcome guests in a friendly prompt and professional manner recognizing IHG Rewards Club Members and returning guests. · ...

  • Consumer Experience Agent

    hace 11 horas

    Solo para miembros registrados Barcelona, Spain

    Be part of a movement that moves the world at ASICS. · Access to office gym. · Exclusive 50% discount on ASICS and ONITSUKA TIGER gear. · ...

  • Guest Experience Agent

    hace 1 semana

    Solo para miembros registrados Barcelona De jornada completa_job

    As Guest Experience Agent you'll be supporting the department in all required areas including handling reservations guiding guests and being a Kimpton ambassador. ...

  • Guest Experience Agent

    hace 5 días

    Solo para miembros registrados Barcelona, Barcelona provincia

    Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. · ...

  • Agent Experience Internship

    hace 9 horas

    Solo para miembros registrados Barcelona, Catalonia PrácticasSHIP

    We are seeking a highly analytical candidate to join our team in an internship-to-hire capacity. This role is designed for someone who wants to grow into a long-term position focused on contracts and negotiation. · Assist in preparing, reviewing and organizing purchase agreements ...

  • Agent Experience Internship

    hace 23 horas

    Solo para miembros registrados Barcelona PrácticasSHIP

    We are seeking a highly analytical, · business-minded candidate to join our team · in an internship-to-hire capacity.This role · is designed for someone who wants to grow into a long-term position focused on contracts, · negotiations deal structuring,and operational strategy. · A ...

  • Guest Experience Agent

    hace 1 semana

    Solo para miembros registrados Barcelona

    Welcome guests in a friendly and professional manner recognizing IHG Rewards Club Members and returning guests. Accommodating general and unique requests. · ...

  • Guest Experience Agent

    hace 1 semana

    Solo para miembros registrados Barcelona, Catalonia

    Welcome guests in a friendly and professional manner recognizing IHG Rewards Club Members and returning guests Accommodating general and unique requests Analysing customer feedback and reviews to continuously improve overall rating scores and metrics Provide information on hotel ...

  • Guest Experience Agent

    hace 1 semana

    Solo para miembros registrados Barcelona De jornada completa

    Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. · ...

  • Guest Experience Agent

    hace 1 semana

    Solo para miembros registrados Barcelona

    Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. · Accommodating general and unique requests. · Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. · ...

Empleos
>
Barcelona