Sales/tech Representative - España - Sitel Group

Sitel Group

Empresa verificada

España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Remote Seasonal Technical Customer Service Associate

We're creating an opportunity for you to learn, lead, and grow in your career At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service projects for our Intuit Quickbooks client.

Location Requirements:
Must legally reside in Canada.

Core Responsibilities

Handle inbound service calls and provide accurate account and product information
Understand and strive to meet or exceed metrics while providing excellent customer service
Diagnose and resolve technical hardware and software issues and guide users through stepbystep solutions, while simultaneously navigating through multiple systems

Work with Us and You'll Enjoy

Handson, 100% paid training
Workfromhome benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance, companymatched RRSP contribution, and generous paid time off

Qualifications

You have a high school diploma (or GED equivalent)
You can pass a criminal background check
You are eager to advance your career with a reliable company
You work well with a team or independently
You are able to commit 40 working hours per week

Equipment and Internet Requirements

Desktop Computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
Dual monitors
4GB RAM or greater

- i5 Processor or greater

Internet speed 5.0 Mbps download speed and 3.0Mbps upload speed
ISP must be highly stable with no packet loss and latency under 150ms
Home Router with wired link to PC

About Sitel Group

SYKES is now a part of Sitel Group As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relations by creating meaningful connections that boos brand value.

Our digital or voice based solutions deliver a competitive edge across all customer touchpoints.

With 160,000 plus global employees working from home or from one of CX hubs, we securely connect best loved brands with their customers over 8 million times a day in 50 plus languages.

For over 40 years, our award winning culture has been dedicated to improving the customer experience.

EEO Statement
Please note that Sitel Teleservices Canada Inc. Headquarters is located in Ontario. Any other position would be a remote position.

**Sales/Tech Representative