Player Support Agent - Barcelona, España - MoGi Group

MoGi Group

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Department:
Player Support

Location:
Barcelona, SpainDublin, IrelandNorth Carolina, USARemote

Availability:
Immediately

Description:

MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services.

Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

Our player support department supports over 1,000 games developers across the globe.

We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.

Responsibilities:

Processing questions and problems from users through a ticketing system
Answering queries on blogs and forums as well as social media channels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems and bugs
Encouraging user loyalty by providing an outstanding service
Contributing to studiowide community strategies
Supporting the community managers with adhoc tasks

Your Profile:

Experience in Marketing, Translation, Journalism, Communications, Copywriting or similar
A native level of German with excellent oral and written skills
A strong proficiency in the English language
Passion for and knowledge of games
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills
Good knowledge of MS Office
Excellent interpersonal skills
Experience in the video games industry
Strong computer and desktop publishing skills
Strong ability to multitask, prioritize, and work independently with mínimal supervision
Strong analytical, troubleshooting, problemsolving, decisionmaking abilities, and lateral thinking capacity to readily offer clients innovative solutions

We Offer:

The chance to work closely with a team of likeminded people in a fastpaced, multicultural environment
A competitive salary
Valuable and transferable work experience in the games industry
Ongoing training and professional selfimprovement opportunities