Customer Success Manager with Dutch - Barcelona, España - Hewlett Packard

Hewlett Packard

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Job Summary

This role is responsible for overseeing complex global deliverables, providing advanced industry expertise, and guiding strategic accounts. The role drives growth through proactive strategies, mentoring, and datadriven insights, while also contributing to solution selling and fostering a high level of customer satisfaction.

Responsibilities

Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
Manages complex global deliverables while handling customer escalations and communications with stakeholders in a timely manner.
Leads account kickoff, updates success plans, and identifies expansion needs, and key influencers.
Handles revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance ensuring managed services exceed KPIs.
Identifies potential risks to client satisfaction and account retention, implementing proactive measures to mitigate these risks.
Utilizes advanced data analytics to forecast trends, identify growth opportunities, and track customer success metrics.
Demonstrates effective consulting skills to support solution selling and business development efforts.
Provides mentorship and guidance to lowerlevel employees, thus ensuring the realization of operational and strategic plans.

Education & Experience Recommended**- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 10+ years of work experience, preferably in customer experience, account/ business management, or a related field.
Native Dutch speaker

Preferred Certifications

IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
Certified Technology Sales Professional (CTSP)

Knowledge & Skills
NA

Cross-Org Skills