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  • B2B Cx Specialist @ E-Commerce In Print - Valencia - Wewow

    Wewow
    Wewow Valencia

    hace 3 semanas

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    Descripción

    Job Description:

    We are seeking a highly skilled B2B CX Specialist to join our team at weWow in Valencia, Spain.

    About the Company:

    We are a dynamic, growing company specializing in printing services for businesses. We focus on delivering high-quality, personalized printing solutions while ensuring exceptional customer service.

    Key Responsibilities:

    • Engage with customers through email, phone, and chat in Dutch, German, or French, providing a friendly and professional experience.
    • Offer expert product advice and troubleshoot issues to guide customers effectively.
    • Resolve complaints promptly, ensuring complete customer satisfaction.
    • Track orders, deliveries, and billing questions, ensuring everything runs smoothly and efficiently.
    • Maintain accurate records of customer interactions and requests, ensuring clarity across multiple systems.

    Requirements:

    • Fluent communication skills in Dutch, German, and/or French (additional languages are a bonus).
    • Passion for the printing or design world to bring a deeper understanding to customer inquiries.
    • Customer-first mentality, offering empathetic support and personalized solutions across all communication channels.
    • Creative problem-solving to swiftly resolve challenges and ensure a seamless customer experience.
    • Adaptability to new systems and tools, easily switching between processes and platforms with ease.

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