Field Service Engineer - Madrid, España - Zimmer Biomet

Zimmer Biomet

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Requisition Number

EMEA10034
Employment Type
Full-time
Location
Madrid

What Is It Like To Work at Zimmer Biomet:
At
Zimmer Biomet, we believe in
The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package

Possibility to grow, develop, and be promoted within a Team
Friendly, warm and creative atmosphere
Healthy, inspiring, and international work environment
Ongoing coaching and talent development
Access to future career opportunities
Hybrid work model
Competitive reward packages
Annual bonus
Social and CSR events
Wellbeing initiatives

What You Can Expect:

In this position you will be responsible for the onsite technical service.

You will perform quarterly maintenance, on site repair and support initial installation of the ROSA once the purchase has taken place by the hospital.

The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment.

In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our manufacturing sites and Quality department.

How You Create Impact:

Perform oncall emergency repairs for ROSA on site in the assigned territory
Investigate product complaints to identify root cause analysis following established processes
Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes
Manage quarterly scheduled preventive maintenance and upgrades for the regional install base
Supporting new installation of the ROSA
through EMEA
Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department
Understand and operate within standard and sitespecific Operating Room protocol.
Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.

What Will Make You Stand Out:

Minimum of Associate Degree or Certificate of Higher Education in Electrical/Mechanical engineering
Excellent communication, organizational and customer relation skills
Fluent in English
Ability to:
Evaluate multiple customer issues and set priorities
Manage processes
Work independently

What Will Make You Successful:

2+ years of experience of field support, engineering, or other customer facing function preferably with a medical device company
Prior experience with Robotics or capital medical equipment preferred
Excellent communication, organizational and customer relation skills
Ability to work without specific direction on daily activities
Project management skills would be helpful

Who We Are:

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.