Customer Success Network Engineer - Malaga, España - Palo Alto Networks

Palo Alto Networks

Empresa verificada

Malaga, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Company Description

Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It's been a journey of disruption that has yielded the best of our values.

We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.

This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective.

This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description:

Your Career

As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers' secure environments.

You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.

This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.

You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.

You love solving critical problems in challenging environments.

In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

You will be the frontline defense against the world's most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.

Your Impact

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Crosssell lead identification, Referenceability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Qualifications:

Your Experience

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required
Minimum 5 years of relevant work experience in postsales, presales, technical support, consulting or similar roles
Understanding SASE architecture and value proposition
Indepth understanding of Networking concepts and experience with multivendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Enterpriselevel designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills
Ability to clearly articulate technical issues to both technical