Global Product Director: Customer Engagement - Madrid, España - BANCO SANTANDER S.A.

BANCO SANTANDER S.A.

Empresa verificada

Madrid, España

hace 5 días

Publicado por:

Isabel García

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Descripción

Global Product Director:
Customer Engagement

Country:
Spain

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WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

Retail & Commercial Division aims to transform the business by defining and implementing the global strategy and ambition for R&C business across all geographies according to the principles outlined in the operating model.

This will include the definition of the key strategic objectives and the instruments for achieving them, with a focus on:

Product and customer experience simplification and standardization across countries

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Process automation and organization delayering and simplification
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Common technology platform deployment, with global T&O outflow management
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This will be carried out through coordination with the countries, aligned with the strategy and priorities of the global business.

It is a crucial transformational role with accountability of running the end-to-end retail & commercial product area and its strategic, transformation and customer experience accountabilities.

This role will predominantly be responsible for developing and delivering ambitious transformation plans for customer engagement and digital products horizon.

The role is a combination of strategy, delivery, and growth.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help m ore people and business prosper.

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

WHAT YOU WILL BE DOING

As
global product director, you will have accountability for defining and executing projects for transforming the retail & commercial business, together with the local teams, T&O and other global teams.

_The key deliverables of the role include: _

Leading the product transformation. Navigating several workstreams, third parties and stakeholders, including the oversight of key dependent workstreams.
Leading the global new products team with the different stakeholders involved: T&O, Customer Experience, Process, Legal & Compliance.
Prioritizing work for Agile teams, interpreting evidence and ensuring that their teams can follow a clear roadmap of prioritized activities across the product development lifecycle.
Build the market product roadmap and prioritize the request of new products/ programs.
Managing an execution plan in collaboration with country stakeholders, Product Owners and local and global squads
:_Scope/impact of product _(Able to set the vision, roadmap and backlog for a product in a way that has a measurable impact on Santander's strategic objectives), and
_Risk/strategic business _criticality of product (manage and mitigate risks as they relate to the delivery, usability, viability and performance).
Leading a hypothesisdriven design methodology to enable rapid experimentation and customer empathy throughout the ideation and development stage of the products.
Anticipate and assess regulatory potential changes that can impact our strategy or delivery roadmap or that can be translated into business opportunities.
Measuring impact (to business and customer metrics) and proposing initiatives based on learnings from analytics and customer feedback.
Facilitating best practice sharing and adoption amongst countries through organizing sharing sessions and workshops

_What we are looking for:
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Experienced professional (715 years of experience) with a passion for customers, transformation and product design / delivery
Creative and datadriven problem solver, proactive in overcoming challenges and engaging diverse stakeholders
Role model in customerled strategy and product development
Results orientation, demonstrates and measures impact
Demonstrated track record of implementing "design for excellence" principles
Selfstarter, with strong team collaboration
Ability to work across the organization to align resources to the projects
Ability to learn, retain, communicate technical product information
Ability to create, manage and sustain influential business relationships
Fluent in English and Spanish

Directs and oversees the bank strategic and long-range goals. Is knowledgeable of a wide range of banking industry topics and emerging trends for effective banking strategy management. Coaches strategy team members and fosters their professional growth. Uses effective communication to help senior stakeholders understand complex issues and facilitates decision-making. Equips the organization to become an effective long-term competitor.

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